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FAQ
Frequently Asked Questions
HEFA is an African marketplace platform that connects vendors, buyers, delivery partners, and affiliates in one ecosystem. We’re building a digital commerce platform that makes it simple, safe, and rewarding for people across Africa to buy, sell, deliver, and earn.
HEFA is currently focused on serving African markets, with our foundation in Kenya and expansion plans across the continent.
HEFA is people-centered, built specifically for African markets with local insight. We offer escrow-based payment protection, transparent delivery tracking, and multiple ways to earn within one ecosystem - whether you’re selling, delivering, or referring others.
You can apply to join our delivery network through our platform. We’re always looking for reliable partners who want to earn flexible income.
We hire across multiple departments including Vendor & Partner Relations, Marketing & Growth, Customer Experience, Delivery & Logistics, and Finance & Administration.
We’re a fast-growing, impact-driven team that values integrity, collaboration, and accountability. We believe in empowering our people, celebrating diversity, and maintaining a culture where innovation matters more than hierarchy.
HEFA invests in its people through training, mentorship, leadership development, and opportunities for career growth in one of Africa’s fastest-growing digital marketplaces.
HEFA empowers local entrepreneurs, creates income opportunities for delivery partners, and provides accessible digital commerce tools that help people across Africa participate in the digital economy.
HEFA represents our commitment to empowering commerce and connecting opportunities across Africa through innovation and trust.
HEFA operates under HEFA Group Limited, a homegrown African company built by Africans, for Africans.
Yes! We’re always looking for passionate, innovative people to join our team. Check our careers page for current openings.
Yes. HEFA is committed to nurturing the next generation of innovators through hands-on internship and graduate programs with mentorship opportunities.
Visit our careers page to view open roles and submit your CV. We review all applications and reach out to candidates whose skills match our current needs.
To become Africa’s most empowering marketplace, bridging the gap between innovation, commerce, and community impact - one transaction at a time.
Contact our support team at [support email] or visit our Help Center for more information.
Join us! Whether you shop, sell, deliver, refer others, or join our team, every interaction helps build a stronger, more connected digital economy for Africa.
